Effective Date: 08-03-2025
Introduction
This Privacy Policy outlines how RIDOTECH and its affiliates (collectively referred to as “RIDOTECH,” “we,” “our,” or “us”) collect, use, share, protect, and process your personal data through our website RIDOTECH.COM (the “Platform”).
Please note that certain sections of the Platform may be accessible without registration. Our services are not offered outside India, and your personal data will primarily be stored and processed within India.
By accessing the Platform, providing your information, or availing of any services, you expressly consent to the terms of this Privacy Policy, the Terms of Use, and any applicable service/product-specific terms. Your use of the Platform is governed by the applicable laws of India, including data protection and privacy laws. If you do not agree with this Privacy Policy, please refrain from using or accessing our Platform.
1. Collection of Personal Data
We collect personal data when you use our Platform, engage with our services, or interact with us. The data collected may include, but is not limited to:
- Basic Identifiable Information: Name, date of birth, address, phone number, email address.
- Identity and Address Proof: Any documents submitted for verification purposes.
- Financial Information (with Consent): Bank account details, credit/debit card information, or other payment methods.
- Biometric Data (if applicable): Facial recognition or physiological information for specific platform features (collected with explicit consent).
- Transactional and Behavioral Data: Information regarding your interactions, preferences, and transaction history on the Platform.
You may choose not to provide certain information; however, this may limit access to specific services or features.
If you receive any unsolicited requests for sensitive personal data, such as banking credentials or passwords, claiming to be from RIDOTECH, do not disclose such information. Instead, report it immediately to the relevant law enforcement authorities.
2. Use of Personal Data
We process your personal data to:
- Provide, personalize, and improve our services.
- Assist business partners in order fulfillment.
- Enhance user experience and resolve disputes.
- Communicate offers, updates, and promotions (with opt-out options).
- Detect and prevent fraud, security threats, or unauthorized access.
- Conduct marketing research, analytics, and surveys.
Your access to services may be affected if you choose not to provide certain permissions.
3. Sharing of Personal Data
We may share your personal data under the following circumstances:
- Within RIDOTECH: With our affiliates and group entities to provide services and promotions, unless you opt out.
- With Business Partners: Including third-party service providers, logistics partners, payment service providers, and reward program providers, to facilitate transactions and service delivery.
- For Legal Compliance: When required by law, court orders, or government authorities.
- For Protection of Rights: To enforce our Terms of Use, address legal claims, and protect the rights and safety of users or the public.
We are not responsible for the privacy practices of third-party service providers. Please review their respective privacy policies before sharing your information.
4. Security Measures
We employ reasonable security measures to protect your personal data from unauthorized access, misuse, or loss. While we take stringent precautions, data transmission over the internet is not completely secure, and we cannot guarantee absolute protection.
Users are responsible for maintaining the confidentiality of their login credentials.
5. Data Retention and Deletion
You may delete your account by visiting your profile settings on the Platform or by contacting us. However, account deletion may be delayed in cases of unresolved grievances, pending transactions, or legal obligations.
We retain your personal data only for the duration necessary to fulfill its intended purpose or as mandated by law. In some cases, we may retain anonymized data for research and analytical purposes.
6. Your Rights
You have the right to:
- Access, update, or correct your personal data.
- Withdraw consent for data processing (subject to applicable laws and service limitations).
- Request data deletion, subject to pending obligations.
To exercise these rights, contact our Grievance Officer at the details provided below.
7. Consent
By using our Platform or providing your information, you consent to:
- The collection, use, and processing of your data as outlined in this Privacy Policy.
- Our ability to contact you via SMS, instant messaging apps, phone calls, or emails for service-related communications.
- The disclosure of your data to authorized third parties for service fulfillment.
To withdraw your consent, please contact our Grievance Officer with the subject “Withdrawal of Consent for Processing Personal Data.” Note that withdrawal of consent may impact the availability of certain services.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Significant changes will be communicated as per applicable legal requirements. Please review this page regularly for updates.
For any concerns or inquiries, you may contact our Grievance Officer at [[email protected]].