Effective Date: 08-03-2025
At Ridotech, we are committed to delivering high-quality website development and digital marketing services. As our services involve digital products, custom development, and strategic marketing efforts, we have a strict refund policy in place. Please review the following terms carefully before purchasing any service from us.
1. Eligibility for Refunds
We do not offer refunds for services that have already been provided, initiated, or completed. However, in certain cases, partial refunds may be considered under the following circumstances:
- If a project is canceled by the client before work has commenced.
- If Ridotech is unable to deliver the agreed-upon services due to unforeseen circumstances.
- If a duplicate payment has been made due to a technical error.
2. Non-Refundable Services
The following services are strictly non-refundable:
- Custom website development (once the project has started).
- Digital marketing campaigns (once the campaign has been launched).
- Search engine optimization (SEO) services.
- Graphic design and branding services.
- Domain registration, hosting, and SSL certificates.
- Any third-party services purchased on behalf of the client.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Contact us at [email protected] with your order details and reason for the refund request.
- Our team will review your request and respond within 7 business days.
- If approved, the refund will be processed within 14 business days via the original payment method.
4. Project Cancellation Policy
- If a client wishes to cancel a project before commencement, a cancellation fee of 20% of the total project cost will be deducted from the refund.
- If a project is canceled after work has begun but before completion, only unused work hours may be refunded at our discretion.
- No refunds will be issued for completed projects.
5. Changes to This Policy
Ridotech reserves the right to modify this refund policy at any time. Clients are encouraged to review this policy periodically for updates.
For any refund-related inquiries, please contact us at:
📍 Address: 92B Bangaon-Boyra Rd, Helencha, WB 743270, India
📧 Email: [email protected]
📞 Phone: +91 6296-4499-83
🆔 Business Registration Number: UDYAM-WB-14-0155600
By purchasing any of our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.